Frequently Asked Questions
-
Harbor Point Learning and Design supports a wide spectrum of learning needs across a diverse continuum of clients. Our custom solutions include:
Micro-learning & Media: Bite-sized video clips for web/social media and single-screen micro-learning experiences.
In-Depth Video Production: Hyper-realistic, full-length instructional videos.
Comprehensive Training: Full-scale, multi-module learning paths tailored to your goals.
No matter the scope or scale of your project, we are here to help. Reach out to us today to discuss how we can bring your vision to life.
-
Getting started with Harbor Point Learning and Design is simple!
Just exploring ideas? Head to our Contact Page and send us a quick inquiry. We’ll help you figure out the best fit.
Have a project in mind? Complete the form on our Design Service Page with a few details about your scope and goals.
Once you reach out, our team will review your submission and respond promptly with next steps to kick off the conversation.
-
We guide you through a smooth, collaborative process from initial discovery to final delivery:
Discovery & Preparation: After receiving your inquiry, we’ll schedule an initial consultation. To help you prepare, we’ll send along product materials and a preliminary planning document to start capturing your ideas.
Consultation & Scope: During our meeting, we’ll discuss your goals and refine your project plan. Once you approve the project scope, we’ll draft a production contract.
Kickoff & Production: Once the contract is signed and the deposit is received, development begins! We maintain clear communication throughout, keeping you updated as we hit key milestones for drafts, edits, and reviews.
Review & Refinement: Upon completion, you’ll receive temporary access to a preview version of your product to review. We’ll make any necessary adjustments based on your feedback.
Final Delivery: Once you approve the final product and final payment is received, we will deliver your completed project files in the agreed-upon format.
-
Payment is structured into two installments:
50% Deposit: Due upon contract signing to kick off project development.
50% Balance: Due upon completion and your final approval of the finished product.
Note: All final product files and materials are released upon receipt of full payment.
-
Project pricing depends on the level of customization, video production, and interactivity required. We offer flexible project packages designed to fit a variety of scopes and budgets.
Head over to our Design Services Page to review our project package tiers, see what’s included, and submit your project details for a custom, fixed-fee quote!
-
Absolutely! We encourage custom branding to ensure your learning materials align with your organization’s identity.
To ensure the highest quality results, provided logos and graphics must be high resolution. If your files require formatting, upscaling, or recreation, a small artwork fee may apply. We will review all visual assets during the planning stage so any needed adjustments are transparently included in your initial project scope.
-
To help us build an effective solution tailored to your goals, you'll just need to bring two main elements:
Your Project Vision & Goals: A general idea of what you want to achieve, who your target learners are, and any key timelines or technical requirements.
Source Content & Materials: Any existing documentation relevant to the project—such as policy manuals, process guides, slide decks, or brand guidelines (logos, colors, etc.).
Don't worry if your materials are raw or unstructured! As instructional design specialists, we will review your existing content, extract the essential information, and transform it into an engaging, interactive learning experience.
-
Timelines vary based on scale—ranging from 1–2 weeks for micro-learning clips to several weeks for multi-module learning programs.
Because we build built-in review stages (initial drafts, preview of completed project, and final previews) into every agreement, your feedback timeline plays a major role in project speed. During our initial consultation, we’ll establish a detailed project schedule with firm milestone dates aligned with your launch goals.
-
We provide ready-to-use, industry-standard deliverables tailored to your deployment needs:
Training Modules: SCORM, xAPI, or HTML5 web packages ready for your LMS.
AI Video Products: High-definition MP4 files suitable for LMS, web, or social media distribution.
Documents & Guides: Clean, downloadable PDF files.
-
All projects include structured review stages prior to final sign-off, plus a 14-day post-delivery support period to resolve any technical or formatting issues.
Once final sign-off and payment are complete, substantive changes to original content, policies, or media assets are considered outside the original scope. However, we offer affordable maintenance and update packages whenever you need to refresh your content in the future!
-
Products created by Harbor Point Learning and Design are custom-built exclusively for the client and purpose specified in your contract.
Usage Rights: Deliverables are licensed strictly for your organization’s internal or contracted use and may not be resold, monetized, or broadcast outside the agreed scope.
Modifications: To preserve instructional integrity and quality, products cannot be edited, altered, or re-transmitted without prior written consent from Harbor Point Learning and Design.
If your organization foresees a need to white-label, resell, or adapt your content in the future, we are happy to discuss extended licensing options during the contracting phase!